Welcome to FACOM Shop’s professional tool resource center. Below you’ll find answers to common questions about our industrial-grade tools, global delivery network, and professional support services.

About Our Products

What makes FACOM tools different from standard hardware store tools?

FACOM tools are engineered for professional use with premium materials like chrome-vanadium steel and vibration-dampened handles. Our tools undergo rigorous testing to meet the demands of automotive technicians, metal fabricators, and other tradespeople who require precision and durability.

Do you offer trade-specific tool sets?

Yes, we curate tools by profession including:

  • Automotive technicians: Torque wrenches, socket sets, and circlip pliers
  • Electricians: VDE-certified tools with insulated packaging
  • Metalworkers: Heavy-duty deburring tools, chisels, and custom crating options
What’s your three-generation quality promise?

We guarantee our tools will maintain professional-grade performance through three generations of tradespeople when used as intended – a testament to our materials and craftsmanship.

Ordering & Account

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions.

Can I modify my order after placement?

Order modifications must be requested within 1 hour of placement by emailing [email protected] with your order number. Due to our fast 1-2 day processing, we cannot guarantee changes after this window.

Do you offer business accounts for workshop managers?

Yes, we provide volume discounts and customized shipping solutions for professional workshops. Contact our sales team at the email above to discuss options.

Shipping & Delivery

What are my shipping options?

We offer two professional-grade shipping methods:

  • Standard Express: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Economy: Free on orders over $50 via EMS (15-25 business days after dispatch)
All orders undergo 1-2 days of precision processing at our Louisville warehouse.
Do you ship to my country?

We ship globally except to some Asian and remote regions. During checkout, our system will confirm if we can deliver to your location.

How are tools packaged for shipping?

We use industrial-grade packaging materials that exceed standard retail protection, including:

  • Vibration-resistant foam inserts
  • Reinforced corrugated containers
  • Moisture barriers for international shipments

Returns & Warranty

What if a tool doesn’t meet my professional standards?

We offer a 15-day return policy from delivery date. Email [email protected] to initiate a return. The tool must be unused and in original packaging. We’ll arrange return shipping at our cost.

How do I claim warranty service?

Contact our support team with your proof of purchase and detailed issue description. Most warranty claims are processed within 3 business days, with expedited shipping available for critical tool failures.

Are there non-returnable items?

For safety reasons, we cannot accept returns on:

  • Used cutting tools (files, deburring tools, cutters)
  • Custom-crated shipments
  • VDE-insulated tools with broken seals

Technical Support

Where can I find technical specifications for tools?

Each product page includes detailed specifications, material composition, and recommended applications. For technical drawings or additional documentation, contact our product specialists.

Do you provide tool maintenance guides?

Yes, we offer professional maintenance protocols for all FACOM tools. These are available upon request after purchase to ensure optimal tool longevity.

Need further assistance?
Contact FACOM Shop’s professional support team:
Email: [email protected]
Physical Address: 13005 Mills Edge Court, Louisville, US 40272