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At FACOM Shop (“we,” “us,” or “our”), operating through www.handtoolsdepot.com, we respect your privacy and are committed to protecting the personal information of our professional clients worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases of our industrial-grade tools.

This policy applies to professional tradespeople, workshop managers, and commercial clients who purchase our precision tools, including but not limited to wrenches, pliers, hammers, and cutting tools.

1. Information We Collect

We collect information necessary to process your tool orders and provide professional-grade service:

  • Personal Identification: Name, business name, email, phone number, shipping/billing addresses
  • Payment Information: Credit card details (processed securely through our payment gateways), purchase history
  • Professional Details: Workshop size, trade specialty (for commercial accounts)
  • Technical Data: IP address, browser type, device information, pages visited
  • Communication Records: Customer service inquiries, order notes

2. How We Use Your Information

Your data enables us to provide the secure, professional service expected from FACOM:

  • Process and ship tool orders efficiently
  • Verify identity for high-value transactions (over $1,000)
  • Provide multi-currency payment processing
  • Offer commercial account benefits (net-30 terms, bulk pricing)
  • Improve our product offerings for tradespeople
  • Prevent fraud and ensure transaction security
  • Comply with international trade regulations

3. Data Sharing and Disclosure

We maintain professional discretion with your information:

  • Payment Processors: Visa, MasterCard, JCB, PayPal for transaction processing
  • Shipping Providers: Necessary delivery information only
  • Legal Compliance: When required by law or for warranty claims
  • Business Transfers: In case of merger or acquisition

We do not sell your data to third-party marketers.

4. Data Storage and Security

We protect your data with industrial-strength measures:

  • Military-grade encryption for all transactions
  • Secure servers located in professional data centers
  • Regular security audits of our systems
  • Limited employee access to sensitive data
  • Data retention only as long as commercially necessary

5. Your Rights

As a professional client, you have the right to:

  • Access and review your personal data
  • Request correction of inaccurate information
  • Delete non-essential data (subject to legal retention requirements)
  • Opt-out of marketing communications
  • Receive explanation of automated decision-making

To exercise these rights, contact our Data Protection Officer at [email protected].

6. Cookies and Tracking Technologies

We use essential technologies to enhance your professional shopping experience:

  • Session Cookies: Maintain your shopping cart during visits
  • Security Tokens: Protect against cross-site request forgery
  • Analytics: Improve site performance for trade professionals
  • Preference Cookies: Remember currency and measurement settings

You may adjust browser settings to manage cookies, though some site features may not function optimally.

7. International Data Transfers

As we serve professional clients globally (excluding certain Asian and remote regions), your data may be transferred to and processed in the United States. We implement Standard Contractual Clauses and other safeguards for international data protection.

8. Policy Updates

We may update this policy to reflect changes in our professional practices. Significant changes will be communicated to commercial account holders via email.

9. Contact Us

For privacy concerns or data protection inquiries:

FACOM Shop
Attn: Data Protection Officer
13005 Mills Edge Court
Louisville, US 40272
Email: [email protected]
Phone: +1 (502) 555-0197 (EST business hours)